Our client is a leader in its field, present in France and internationally. They are performers and place a high value on innovation, customer service and sharing. As they accelerate their expansion in France, they are now creating a position for a Technical Support Manager
As a Technical Support Manager, you will join a team of people working within the Network Department.
Your role? To guarantee the continued operation of the lockers at national level by supporting your team.
To achieve your objective, your main tasks will be to
Organise and manage breakdown and preventive maintenance work
To guarantee the continued operation of the lockers at national level => preventive and corrective
Carrying out diagnostics of faults or anomalies and analysing malfunctions (e.g. network problems, a system or screen that freezes, faulty drives or a malfunction of the central unit)
To manage technical actions relating to locker maintenance and the improvement of the level of operation throughout the French network,
Set up performance indicators adapted to your service,
Manage and lead the technical support team, participate in the selection and recruitment of Technical Support Officers, and ensure the development of each one,
Be the technical reference in France for lockers, in permanent contact with your counterparts in the other countries of the Group
You have a degree from an engineering school with a technical focus (IT, electrical or mechanical engineering) and 5 years experience in a maintenance environment.
Fault diagnosis and data management are no longer a mystery to you.
Customer-oriented, you are known for your autonomy, your analytical skills and your proactivity.
Technical profile with good knowledge of technical support (minimum 5 years experience):
Can perform preventive and corrective maintenance
Managing a remote support service: knowing how to identify failures whether they are of IT origin (
knowledge of the network environment, systems, computer maintenance, telephony
...), mechanical or electromechanical in order to involve the right partner
Experience in project management and leadership:
Structuring the support organisation
Expertise in project management
Managerial experience: leading a team
Management of partner relations (for hardware failures)
Level of study: open BAC+2 => Professional experience is preferred
The pluses of this position :
structured and organised
autonomous, involved and proactive
an interest in customer relations
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