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Technical Support Manager

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Technical Support Manager

Job details

NEW
Technical Support Manager
Lille
Contrat à Durée Indéterminée
English

Context

Our client is a leader in its field, present in France and internationally. They are performers and place a high value on innovation, customer service and sharing. As they accelerate their expansion in France, they are now creating a position for a Technical Support Manager



Mission

As a Technical Support Manager, you will join a team of people working within the Network Department.

Your role? To guarantee the continued operation of the lockers at national level by supporting your team.
To achieve your objective, your main tasks will be to Project management :

  • Organise and manage breakdown and preventive maintenance work
  • To guarantee the continued operation of the lockers at national level => preventive and corrective
  • Carrying out diagnostics of faults or anomalies and analysing malfunctions (e.g. network problems, a system or screen that freezes, faulty drives or a malfunction of the central unit)
  • To manage technical actions relating to locker maintenance and the improvement of the level of operation throughout the French network,
  • Set up performance indicators adapted to your service,

Team change

  • Manage and lead the technical support team, participate in the selection and recruitment of Technical Support Officers, and ensure the development of each one,
  • Be the technical reference in France for lockers, in permanent contact with your counterparts in the other countries of the Group


Profile

You have a degree from an engineering school with a technical focus (IT, electrical or mechanical engineering) and 5 years experience in a maintenance environment.

Fault diagnosis and data management are no longer a mystery to you.
Customer-oriented, you are known for your autonomy, your analytical skills and your proactivity.

Hard-skills

Technical profile with good knowledge of technical support (minimum 5 years experience):

  • Can perform preventive and corrective maintenance
  • Managing a remote support service: knowing how to identify failures whether they are of IT origin ( knowledge of the network environment, systems, computer maintenance, telephony ...), mechanical or electromechanical in order to involve the right partner

Experience in project management and leadership:

  • Structuring the support organisation
  • Expertise in project management
  • Managerial experience: leading a team
  • Management of partner relations (for hardware failures)

English fluent

Level of study: open BAC+2 => Professional experience is preferred

The pluses of this position :

  • knowledge of development languages such as Java, PHP, SQL, PostGresSQL, JIRA, Linux, HTML, JavaScript

Soft-skills :

  • bon communicant
  • structured and organised
  • autonomous, involved and proactive
  • an interest in customer relations




Company

Anywr, the leader in professional mobility of Talents since 2012, recruits, accompanies internationally, and trains talents for companies worldwide. We provide innovative solutions to talents in their mobility and professional flexibility projects via a unique choice of legal solutions (freelancing, wage portage, direct recruitment, interim...).
Selected among the 120 most promising startups in France, we have developed a recognised expertise in the recruitment of rare talents in high demand sectors (IT and medical in particular). With 16 offices in 10 countries, Anywr has an expert and global presence. More than 30,000 talents have already used our services to change their lives. Anywr is an innovative and responsible digital company, committed to its communities, which puts its expertise and solutions at the service of social integration and diversity projects.
Since 2012, we have developed a solid expertise in the IT recruitment market and we work with startups as well as CAC40 companies in order to offer you the project that suits you! Thanks to our Softalis application, each Talent can follow the evolution of their project live.