CRM Specialist M/F

Context

CRM Specialist (high level of english)

Anywr  Malaga, Andalousie, Espagne (Hybride)

From Anywr, we are looking for a CRM Specialist

As CRM, you will build and maintain good relationship with the SCIB countries that we provide service to. You will invest time to know the countries, to understand their requirement and you will communicate those needs to the SCIB production team and domains. You will provide promptly update on the ongoing incidents and problems the countries are having. You will act as the single point of contact between countries and SCIB Productions teams.

Mission

We need someone like you to help us in different fronts:

Act a liaison between countries and SCIB Production Team

Resolve and attend countries requirements quickly and efficiently.

Keep countries updated on ongoing incident and problems status.

Understand your customer needs

Define improvements to meet specific customer needs.

Identify areas to improve, by analyzing CSAT, NPS Score.

Running the country Service Review meetings.

Profile

SKILLS & KNOWLEDGE

Business minded

Excellent interpersonal and communicational skills

A great team player

Be passionate on customer satisfaction.

Be able to deal with complexity and uncertainty

Be able to adapt & embrace change.

Fluent in English. Knowledge of Spanish is an advantage

Work environment

Company